Shipping policy

Where we ship

We ship across India. For deliveries outside India, email [EMAIL] before ordering and we will quote freight and duties separately.

Lead times

Production time is counted from proof approval, not from when you place the order. Nothing goes into production until you have approved the digital proof of your artwork on the garment.

Proof prepared and sent: within [NUMBER] working days of your order and artwork.
Production after proof approval: [NUMBER] working days.
Transit: [NUMBER] to [NUMBER] working days depending on destination.

Lead times are estimates given in good faith. They are not guaranteed unless we have confirmed a delivery date in writing for your order. If you have a fixed date — an event, an onboarding, a conference — tell us before you order and we will confirm in writing whether we can meet it.

Large orders, multiple print positions, embroidery and specialist finishes may take longer. We will tell you when your order is one of those.

Shipping charges

Shipping is [CALCULATED AT CHECKOUT / FREE ABOVE ₹NUMBER / FLAT ₹NUMBER PER ORDER]. Charges are shown before you pay.

Dispatch and tracking

We dispatch by [COURIER NAMES]. You receive a tracking link by email when your order leaves us. If tracking has not updated for [NUMBER] working days, email [EMAIL] with your order number and we will chase it.

Delivery addresses

Please check the delivery address carefully before paying — we cannot change it once an order has been dispatched. Redelivery after a failed attempt caused by an incorrect or incomplete address is chargeable.

Splitting one order across several addresses is possible. Tell us before you pay and we will quote the additional freight.

Delays outside our control

We are not responsible for delays caused by couriers, weather, strikes, supply shortages, or government action, nor for delays caused by late proof approval, late or unusable artwork, or incorrect delivery details.

On arrival

Risk in the goods passes to you on delivery to the address you supplied. Please inspect the consignment on arrival and tell us within [NUMBER] days about any shortage or transit damage, with photographs of the packaging and the goods. See our return and refund policy for how claims are handled.