Terms of service
Overview
Welcome to No Limits Studio. Trading as No Limits Studio. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where we are located, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our privacy policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non-waivable statutory rights.
1. Access and account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence. To use the Services, including browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information. Where you place an order on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation to these Terms. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
2. Our products
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings. We do not warrant that the appearance or quality of any products purchased by you will be identical to how they are depicted or rendered online. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
3. Made-to-order goods
We supply apparel and merchandise printed or embroidered to your specification. Every order is made to order. We do not hold finished stock carrying your branding, and production begins only once you have approved a proof.
Our minimum order is [NUMBER] pieces per design, which may be split across sizes. Prices shown are per piece at the quantity selected and are [GST INCLUSIVE / EXCLUSIVE]. Printing on additional positions, additional ink colours and specialist finishes are quoted separately and confirmed with your proof. We will not proceed with chargeable extras without your written agreement.
4. Artwork you supply
When you upload or send us a logo or design ("your Artwork"), you confirm that:
- you own it, or hold the rights to have it reproduced on merchandise;
- it does not infringe anyone else's trade mark, copyright or other rights;
- you authorise us to reproduce it for the purpose of fulfilling your order.
You agree to indemnify us against any claim, loss or cost arising from your Artwork. We may decline any artwork at our discretion, including anything we believe infringes a third party's rights or that we consider unlawful or offensive.
Your Artwork remains yours. Nothing in these Terms transfers ownership of your Artwork to us, and the licence in section 14 (Feedback) does not apply to it. We use it only to produce your order. We retain your files so that repeat orders match your first one; tell us at [EMAIL] if you want them deleted. We will not use your Artwork to promote our own business without asking you first.
Low-resolution files print poorly. We will tell you when a file is not production-ready and redraw it where we can, but we are not responsible for output quality that is limited by the file you supplied and approved.
5. Proofs and approval
Before production we send a digital proof showing your Artwork positioned on the garment. Nothing is printed until you approve it in writing.
Please check the proof carefully — spelling, logo version, colours, placement, size and the quantity breakdown. Once you approve it, the proof is the specification we produce against, and errors present in an approved proof are not grounds for a refund or reprint.
If you do not respond to a proof within [NUMBER] days we will contact you; orders left unapproved for [NUMBER] days may be cancelled and treated under section 8.
6. Production tolerances
Printing onto fabric is a physical process and small variations are normal. The following are within specification and are not defects:
- Placement within [NUMBER] mm of the position shown on the proof.
- Print size within [NUMBER]% of the dimensions shown.
- Colour. Screens and fabric do not match exactly, and the same ink reads differently on different fabrics and garment colours. Where an exact match matters, send us a Pantone reference and ask for a physical sample before the run.
- Garment shade varying slightly between production batches.
- Quantity on runs above [NUMBER] pieces, within [NUMBER]%. You are invoiced for what is delivered.
7. Orders
When you place an order, you are making an offer to purchase and authorise us and our payment processors to charge your selected payment method for the total amount of your order. We reserve the right to accept or decline your order for any reason at our discretion, subject to applicable law. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. In the event that we do not accept, make a change to, or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time the order was made. Returns and replacements are governed by section 9 and our return and refund policy. This does not limit any rights you may have under applicable law.
8. Changes, cancellation, lead times and delivery
You can change or cancel an order free of charge at any point before you approve the proof. After proof approval, production and materials are committed to your design. A cancellation at that stage is charged at [PERCENTAGE]% of the order value, or the cost of work and materials already incurred, whichever is lower. Once printing has started, orders cannot be cancelled.
Our standard lead time is [NUMBER] working days from proof approval, not from order placement. Lead times are estimates given in good faith and are not guaranteed unless we have confirmed a delivery date in writing for your order. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier delays, natural disasters, severe weather, labour disputes, supply shortages, utility or telecommunications outages, cyber incidents or governmental actions, nor for anything you are responsible for, including late approval, late artwork or incorrect delivery details.
Risk in the goods passes to you on delivery to the address you supplied. Please inspect your order on arrival and tell us about any shortage or damage within [NUMBER] days. See our shipping policy for more details.
9. Returns, replacements and defects
Personalised goods cannot be returned. Because every item carries your branding and cannot be resold, custom-printed orders are exempt from change-of-mind returns.
This does not affect your rights where goods are faulty. We will replace or refund, at our option, items that are:
- defective in garment or print quality;
- materially different from the approved proof;
- short-shipped against the quantity invoiced.
Tell us within [NUMBER] days of delivery, with photographs and your order number. We may ask for the affected items back before replacing them. Where only part of an order is affected, we replace that part rather than the whole order.
10. Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include shipping, handling or customs charges. We may offer promotions governed by terms separate from these Terms of Service; where they conflict, the promotion terms govern. You agree to provide current, complete and accurate purchase, payment and account information. You represent and warrant that (1) you are authorised to use the payment method you provide, (2) the information you provide for that payment method is true, correct and complete, (3) charges incurred by you will be honoured by the provider of your payment method, and (4) you will pay charges incurred at the posted prices, including shipping and handling charges and all applicable taxes.
Orders are payable [IN FULL AT CHECKOUT / NUMBER% DEPOSIT WITH BALANCE BEFORE DISPATCH]. We begin production once payment has cleared. Goods remain our property until paid for in full.
11. Intellectual property
Our Services, including all trade marks, brands, text, images, graphics, video and audio, are owned by us, our affiliates or licensors and are protected by applicable trade mark, copyright and other intellectual property laws. The purchase or delivery of any product does not grant or confer any intellectual property rights in or to the product, its design or underlying technology. These Terms permit you to use the Services for ordering from us. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Services without our prior written consent. All rights not expressly granted are reserved. Shopify's name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos and marks on the Services are the trade marks of their respective owners. This section does not apply to your Artwork, which is governed by section 4.
12. Optional tools
You may be provided with access to third-party tools as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement. We have no liability arising from your use of optional third-party tools. Any use of them is at your own risk, and you should ensure you are familiar with and approve of the terms on which they are provided. New features offered through the Services in future are also subject to these Terms of Service.
13. Third-party links
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access, and you do so at your own risk. We are not liable for any harm or damages related to your access to third-party websites, or your purchase or use of any products or services on them. Complaints or questions regarding third-party products and services should be directed to that third party.
14. Feedback
If you submit any ideas, suggestions, feedback, reviews or proposals (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose. Feedback does not include your Artwork, which is governed by section 4. You represent and warrant that you own or have all necessary rights to all Feedback and that it will comply with these Terms of Service. We are under no obligation to maintain Feedback in confidence, to pay compensation for it, or to respond to it. We may, but have no obligation to, remove Feedback we determine to be unlawful, offensive, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property rights. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback.
15. Relationship with Shopify
Our store is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify's systems to deliver the Services. Section 16 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our store are made directly with us. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with us.
16. Privacy policy
Our privacy policy explains how we may collect, use, and disclose certain personal information from your use of the Services. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including providing, securing, and improving the Services; processing transactions; and helping prevent fraud. Information collected when you use the Services may be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy and Shopify's privacy policy for more details.
17. Errors, inaccuracies and omissions
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if information is inaccurate, including after an order is submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.
18. Prohibited uses
18.1 You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable regulations, rules, laws or ordinances; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms of Service; (g) to transmit any advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm us, Shopify or users of the Services, or expose them to liability.
18.2 In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping or data-extraction tool, AI tool or other automated means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
19. Agents
19.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.
19.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with section 19.4. No Agent may access the Services if we have requested that it refrain from doing so.
19.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
19.4 Agents must: (a) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose its name by including "Agent/[agent name]" in the user agent string; (b) not conceal or obfuscate that any interaction is from an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs; (c) respond truthfully to any question seeking to determine whether interactions come from a human or a computer; and (d) not circumvent any measure intended to block, limit or control Agent access.
20. Termination
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections continue to apply after termination: Artwork you supply, Returns and defects, Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver, Assignment, Governing law, Privacy policy, and any other provisions that by their nature should survive.
21. Disclaimer of warranties
The information presented through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk.
EXCEPT AS EXPRESSLY STATED BY US, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.
22. Limitation of liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL WE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES. OUR TOTAL LIABILITY FOR ANY ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
23. Indemnification
You agree to indemnify, defend and hold harmless us, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, including in respect of your Artwork, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, and may control the defence and settlement of such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.
24. Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed, without affecting the validity of the remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be waived by contract.
25. Waiver; entire agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision. These Terms of Service and any policies posted by us constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written.
26. Assignment
You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.
27. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. You and we consent to the exclusive jurisdiction of the courts at [CITY], [STATE], except where prohibited by applicable law. Nothing in this section limits any rights you may have to bring claims in your local courts or to rely on mandatory laws that apply in your place of residence.
28. Translations
These Terms of Service may be available in languages other than English. To the extent of any inconsistency, the most current English version prevails. Any disputes arising out of these Terms of Service will be resolved in English unless otherwise required by applicable law.
29. Electronic communications
By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, in-account notice, or posting on the Services. These may relate to your orders, account, purchases, returns, these Terms of Service, or other Services-related matters. You are responsible for keeping your contact information current.
30. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.
31. Contact information
Questions about these Terms of Service should be sent to [EMAIL].
Grievance Officer: [NAME], [EMAIL], [PHONE]. We acknowledge complaints within 48 hours and aim to resolve them within [NUMBER] days.
Our full contact details are posted in our contact information policy.